Get in touch whenever, wherever

Remote services

Need any guidance – just contact us remotely in your native language 24/7.

Service when you need it regardless of time or location

Raute offers remote services to our customers all over the world. You can be in touch with us 24/7 using your desired communication device. We try our best to give service in our customer’s native language. Every lifecycle service customer is assigned a dedicated Raute expert to be in touch with. Serving our customers remotely is just how things are done in today's modern digitalized world that seeks sustainability. We think that our customers agree with that.

We offer scheduled remote inspections and maintenance supervision services, remote start-up services, training services and data analytical services (MillSIGHTS).

Trained professionals will take direct access to your lines while simultaneously communicating with you and providing guidance using remote video tools boosted with basic augmented reality. Our global specialist network is available to you fast and efficiently. Using a group call allows both your professionals and ours to have multiple people in one call.

When help is needed, there is no time to waste. A 24/7 automation hotline is available for our service agreement customers. Our automation experts will support you to locate the cause, which is interrupting production during normal operations.

Want to know how remote services can help you solve your problems?

Our experts are happy to tell you more. Just find the closest contact to you.

Contact our experts

What our customers think?

 

Remote support meetings with Raute enabled our maintenance technicians to carry out extensive condition checks and create an action plan prior to the summer maintenance shutdown.”

Ulf Norling, Maintenance Manager, Plyfa

 

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Service Agreement

To date, we have already around 50 mills from all over the world that benefit from Raute’s service agreement – an individually designed service agreement package can reduce your costs by up to 50%. We support your strategic business goals by providing the highest quality and the right scope – efficiently and on-time. 

Contact us now.

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